International Patients Department (IPD)

Welcome Message from Hospital Leadership

Overview & Scope of IPD Services

The International Patients Department (IPD) at Ghaem Academic Medical Center serves as the primary coordination hub for international patients from initial inquiry through discharge and post-treatment follow-up.

Core Responsibilities of the IPD Unit:

• Managing inquiries and consultations received via telephone, official email, and approved communication channels.
• Providing estimated surgical and hospital stay tariffs prior to travel.
• Coordinating direct consultations with attending medical faculty and inpatient wards.
• Arranging administrative admission, room assignment, and discharge procedures.
• Coordinating medical translation and language interpretation services during the hospital stay.
• Communicating with referring healthcare entities and coordinating physician reviews.
• Delivering official translated billing statements, operative notes, and treatment summaries upon discharge.
• Facilitating post-discharge clinical follow-up after the patient returns to their home country.

Specialized Clinical Scope for International Patients

1. Cardiovascular Interventions & Cardiac Surgery

• Open-heart surgery and video-assisted thoracic cardiac procedures
• Coronary artery bypass grafting (CABG) and cardiac valve surgeries
• Diagnostic catheterization and coronary angioplasty
• Electrophysiology studies (EPS), catheter ablation, and permanent pacemaker implantation
• Doppler and transesophageal echocardiography (TEE)

2. Specialty & Subspecialty Surgical Care

• Neurosurgery & Spine: Brain tumor resections, spinal disc interventions, spinal instrumentation, and endoscopic neurosurgery
• Urological Surgery: Kidney stone procedures (including TUL lithotripsy), renal surgery, and endourology
• General & Abdominal Surgery: Laparoscopic cholecystectomy, gastrointestinal procedures, and general surgeries
• Orthopedic Surgery: Joint reconstructions, trauma care, and endoscopic/arthroscopic procedures
• Otorhinolaryngology (ENT): Complex head and neck surgeries and endoscopic sinus interventions
• Plastic & Reconstructive Surgery: Reconstructive procedures and endoscopic cosmetic surgery
• Obstetrics & Gynecology: Specialized obstetric operations and gynecological surgeries

3. Diagnostic & Interventional Paraclinical Care

• Advanced imaging: Magnetic Resonance Imaging (MRI), Computed Tomography (CT), and Ultrasonography
• Neurodiagnostics and functional testing: EMG/NCS, audiometry, bronchoscopy, and diagnostic endoscopy
• 24/7 central laboratory and pathology testing (biochemistry, cytology, hematology, microbiology, and medical genetics)

International Patient Care Pathway

1. Pre-Arrival Inquiry & Tariff Estimation

Prospective patients contact the IPD office with recent diagnostic and clinical files. The IPD coordination team liaises with attending faculty to review clinical indications and delivers an initial treatment plan along with estimated procedural tariffs prior to departure.

2. Reception & Hospital Admission

Upon arrival at Ghaem Hospital, the IPD team coordinates expedited registration and clinical intake, provides language interpretation assistance, and escorts the patient to the designated inpatient or surgical ward.

3. Clinical & Inpatient Care

All clinical interventions, surgeries, and intensive care management are directed by university faculty members and attending specialists across Ghaem Hospital’s surgical theaters and intensive care units.

4. Discharge & Documentation

At discharge, the IPD office provides the patient with an official summary of care (discharge summary), operative documentation, paraclinical reports, and final financial billing statements.

📍 Location & Contact Information